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Returns

We want your shopping experience at stepankorchagin to be the absolute best! We hope you love each item you receive, but if not, we are here to make your return process as smooth and easy as possible. Please see our simple return policy below. If you have any questions, please call us at (+358)438066549. Hours are M-TH 9:00AM-3:00PM MST, Friday 9:00AM-12:00PM MST or email us at [email protected].

If you received a damaged or defective item, please contact us directly via live chat or by emailing [email protected], and include pictures! Please do not file for a return using the button below as we do not ask for defective items to be sent back to us.
  • We partner with Happy Returns by PayPal to offer box-free, printer-free, and sustainable returns. Start your return online, select the items you wish to return and tell us why. Then, locate a Return Bar near you and use the QR code emailed by Happy Returns to complete your return drop-off in less than a minute.
  • No box or label needed
  • Thousands of Return Bar locations nationwide
  • Refund initiated at drop off
  • Return Bar returns are more sustainable than mail returns
    • Returns must be filed within 30 days of receiving your order.
    • Begin a return by pressing the "Create Return" button above.
    • Follow the on-screen instructions and select the items you want to return
    • You will get a confirmation email with instructions on how to return your item(s) depending on the return method you chose.
    • Returned items must be complete, in original condition, be unworn, and be placed into the original packing.
    • Return shipping address: stepankorchagin 930 W 14600 S, Suite 100, Bluffdale, UT 84065 
    • stepankorchagin reserves the right to deny a refund if returned items are incomplete or is not received within a reasonable time frame after filing your return.
    • Free gifts or promotional items
    • Clearance items
    • Mystery Boxes
    • Bath Bombs
    • Customized items (such as embroidery)
    • Defective items are the only exception to these rules.  Please contact support directly if your items is damaged or defective to get a refund, you do not need to return the items.
    • Returns are free if you choose store credit or use the return shopping option.
    • We charge a flat $6.99 per return if you desire a refund to your original form of payment. This covers the processing and return shipping cost.
    • The return fee will be deducted from the total refund amount.
    • Original shipping charges are non-refundable
    • Items that are returned not following the instructions listed may be subject to a 20% restocking fee.
    • Refunds are issued back to the original method of payment or with a store credit in form of a gift card.
    • When filing a return, we offer the choice of a refund to your original form of payment, or store credit via a gift card.
    • You will be offered a $3 bonus and no return fee for choosing a refund via gift card.
    • Original shipping cost is non-refundable.
    • Holiday items purchased within 10 days of a holiday or after the holiday will be offered store credit only.
    • We do not offer exchanges (unless your item arrives damaged).  You will be asked to place a new order with the correct items and you may return the items that were incorrect for a refund.
    • If you use a Return Bar, your refund will be issued immediately.
    • Refunds may take a few days to process depending on the original payment method used, and store credit will be instant.
    • If you choose a mail-in return, once your return is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment within 10 business days or a gift card may be issued immediately as store credit depending on which option you chose.
    • If a refund is issued to a credit card, please allow your credit card company up to 10 business days to post the refund to your account.
    • Holiday items may be returned the same as any other product.
    • If you purchase a holiday item within 10 days of the holiday, or after the holiday, store credit ONLY will be issued.  Refunds will not be available.
    • stepankorchagin is not responsible for lost, stolen or damaged items during the return transit. We highly recommend using one of our return shipping labels in order for us both to track the order.
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