All orders are processed and shipped from our warehouse in Utah
Of course! stepankorchagin was founded in 2011 and has been the top rated children's boutique for many years, now with over 125,000 5-star reviews!
Orders leave our Utah warehouse 1-2 business days from when you order, then an additional 3-7 business days are required for delivery. If you need your package sooner, we also have various expedited options to get you your package as soon as tomorrow! Holidays and weekends are not considered business days.
We pride ourselves in always putting the customers first. Our customer service team is readily available to help answer any questions or solve any issues you may have!
You may contact us via phone, live chat, or email
Our phones are available from 9:00am-3:00pm Mountain Time Monday-Thursday, and from 9:00am-12:00pm Friday
Our phone number is (+358)438066549
Live chat is available Monday-Friday from 6:00am-9:00pm Mountain Time
Access live chat by pressing the chat icon in the bottom right corner of your screen
Emails are responded to in the order they are received as quickly as possible.
Yes! All of our products run true to size, unless on rare occasions we get a product that is slightly off, it will be listed in the product description to either size up or size down.
We're glad you asked! stepankorchagin is a direct to consumer business, meaning we cut out the middleman! By cutting out steps from what typical businesses do, there are less people needing to get paid, and we pass those savings onto you, our amazing customers!
Customers can earn Sparkle Bucks for various doing various activities and can redeem them for discounts off your next order!
Sparkle Bucks are redeemed at checkout
There are no minimum amounts of Sparkle Bucks needed in order to redeem them
Every Sparkle Buck is worth one penny, so 100 Sparkle Bucks = $1
If you are having issues with the rewards program, please make sure to sign in! The number one issue we see is customers are not signed in, so they are unable to view the rewards slider at checkout.
